Frequently Asked Questions

About Our Products

What makes Nilas Cosmetic lip glosses special?
Our lip glosses are formulated to provide beautiful color, comfortable wear, and a stunning glow. Each product is carefully crafted with quality ingredients.

Are your products cruelty-free?
Yes! We are committed to cruelty-free beauty and do not test on animals.

How long do the lip glosses last?
With proper storage, our lip glosses have a shelf life of 12-18 months after opening.

Ordering & Shipping

How long does shipping take?
Domestic orders typically arrive within 3-7 business days. International orders may take 7-21 business days depending on your location.

Do you ship internationally?
Yes! We ship to many countries worldwide. Shipping costs are calculated at checkout.

Can I track my order?
Absolutely! You'll receive a tracking number via email once your order ships.

Returns & Exchanges

What is your return policy?
We accept returns of unopened products within 30 days of purchase for a full refund.

How do I exchange a product?
Contact us at nilascosmetic@gmail.com with your order number and we'll help you with an exchange.

Contact Us

How can I reach customer service?
Email us at nilascosmetic@gmail.com and we'll respond within 24-48 hours.

Do you have a physical store?
We're primarily an online store, but follow us on social media for pop-up shop announcements!